FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1-3 business days. Delivery to the US typically takes 7-15 business days depending on your location.

Do you ship internationally?

Currently, we ship within the United States only.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on our website or the carrier's site.

What is your return policy?

We accept returns within 48 hours of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us at dgoldzstore@gmail.com with a photo of the damaged item and your order number, and we'll make it right.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us as soon as possible.

How do I contact support?

You can reach us at dgoldzstore@gmail.com. We typically respond within 24 hours.